CANCELLATION POLICY

REFUND POLICY

Cancellation 24 hours or more prior to lesson start time refund provided in account credit.

Cancellation within 24 hours subject to full fee.

Cancellation 72 hours or less prior to program or rental date subject to NO REFUND.

The multi-week sessions are limited to amount of time and participants. We do not refund money if you miss or cancel. Unfortunately, we cannot offer make-up sessions if you have missed any class.

Once signed up for an ESA program (unless canceled by ESA), there are no cash, check, or credit card refunds.  ESA will offer a full in-house credit for personal instruction, future programs, and/or membership at OAW Indoor Sports Complex.

NO REFUNDS or DISCOUNTS are allowed if you miss a session and or a lesson. We do not pro-rate sessions. Program and Lessons packages/credits are non-transferable.

Programs/Tournaments/Events POLICY

We encourage all coaches to have conversations around attendee behavior expectations for athletes/spectators that attend our events. Respect is at the base of what we do at OAW Indoor Sports Complex and everyone’s cooperation helps ensure we all have a positive experience. 

Negative behaviors or actions that take away from the participant and/or customer experience will not be tolerated at OAW Indoor Sports Complex events and are subject to disciplinary action at the program, team, coach, player, and/or spectator level. 

Incidents that are detrimental to teams, coaches, players, officials, and/or spectators’ safety and/or experience at our events are given a warning and are subject to further disciplinary action. 

Below are examples of incidents that take away from the safety and experience of athletes, coaches, parents, officials, and OAW Indoor Sports Complex staff at our events. 

Incidents that are not listed below will be discussed and dealt with on a case by case basis. 

  • Physical or verbal altercations between a combination of players, coaches, spectators, officials, and OAW Indoor Sports Complex staff.

  • Verbal abuse surrounding race, ethnicity, religion, sexual orientation, gender, identity, etc. between teams, coaches, players, officials, spectators or OAW Indoor Sports Complex staff. 

  • Behavior outside of the venue that is detrimental to a tournament and our brand (damage to a hotel property, fights, arrests, failure to obey the law, etc.).

  • Theft or vandalism of any kind during an event. 

  • No showing to an event or game. Leaving an event early without any notice. 

  • Possession of weapons, drugs, outside alcohol, or any other items/substances deemed harmful to event attendees. 

We reserve the right to suspend an individual or an entire team if the situation calls for it.

2 warnings will result in the suspension of a team for the remainder of the season/tournament/event.